Refund rules for TableNumber.in
This Refund Policy explains how refunds are handled for TableNumber.in trial setup, onboarding, subscription payments, duplicate payments, and technical payment issues.
1. About This Refund Policy
TableNumber.in provides digital SaaS setup, restaurant onboarding, QR ordering tools, live table control, kitchen workflow, and billing support.
Because our service involves digital setup, configuration, and onboarding work, refund eligibility depends on the stage of service delivery.
2. Setup Fee, Trial, and Reactivation
A 7-day guided trial may be provided for the selected plan. Setup fee is not charged before the standard trial unless separately agreed. Setup fee is charged when the restaurant activates a paid plan after trial or requests paid onboarding, setup, or custom configuration work.
Once setup work, account creation, QR/menu configuration, staff access setup, billing configuration, or onboarding support has started, the setup fee is generally non-refundable.
If a restaurant cancels and later reactivates the same old TableNumber account, setup fee is not charged again when setup fee was already paid, waived, or covered for that account. The restaurant will normally pay only the applicable subscription amount for the selected plan.
If the restaurant later upgrades from a lower plan to a higher plan, only the remaining setup-fee difference, if any, may be charged. For example, if setup fee was already covered for a lower plan, the restaurant does not pay the full setup fee again for the higher plan.
3. Before Setup Work Starts
If payment is made but setup work has not started, the restaurant may request cancellation and refund by contacting us as soon as possible.
Refund approval will depend on whether any account setup, configuration, support, demo preparation, or onboarding work has already started.
4. Subscription Payments
Monthly, yearly, or recurring subscription payments are generally non-refundable once the billing period has started.
If a restaurant requests cancellation of an active paid subscription, access may continue until the end of the current paid billing period, unless access is restricted due to misuse, non-compliance, non-payment, security reasons, or violation of our Terms & Conditions.
Cancellation does not automatically create a refund for the unused period. Any refund request will be reviewed separately according to this Refund Policy.
5. Custom Setup or Special Work
Payments made for custom setup, special configuration, menu entry work, design changes, data setup, or restaurant-specific development are generally non-refundable once the work has started.
Custom work uses time and resources specifically for that restaurant and may not be reusable for another customer.
6. Duplicate Payments
If a duplicate payment is made by mistake, the restaurant should contact us with payment details.
Once verified, duplicate payment refunds may be processed to the original payment method within 7–10 working days, depending on the payment provider and bank processing time.
7. Failed or Technical Payment Issues
If money is deducted but payment confirmation is not received, the restaurant should contact us with payment proof, transaction ID, date, amount, and contact details.
We will verify the payment status with the payment gateway or available transaction records. If the payment is confirmed as failed and the amount has been received by us, the eligible amount may be refunded.
8. Non-Refundable Cases
Refunds may not be provided in the following cases:
- Setup work has already started.
- Restaurant account or demo access has already been created.
- Onboarding, support, configuration, or custom work has already been provided.
- The restaurant decides not to continue after using the setup or demo.
- The subscription period has already started.
- Access is restricted due to misuse, unauthorized access, non-payment, or violation of Terms & Conditions.
9. Refund Processing Time
Approved refunds will usually be processed within 7–10 working days to the original payment method.
Actual credit time may depend on the payment gateway, bank, card issuer, UPI provider, or wallet provider.
10. Related Policies
Please also review:
11. Contact Us
For refund-related questions, contact us with your payment details:
Business / Brand: TableNumber.in
Operated by: Akash Darnal
Location: Jaigaon, West Bengal, India
Email: contact@tablenumber.in
Phone: +91 89679 77647
Effective Date: 7 June 2026